Responsible Gaming at 89bd7

At 89bd7, responsible gaming is not an afterthought — it is built into the foundation of how the platform operates. We recognise that for the vast majority of players across Bangladesh, gambling on 89bd7 is a form of entertainment, much like watching a BPL cricket match or following the Bangladesh Tigers through a T20 series. The excitement of the game is the point. The experience should always remain enjoyable and affordable.

However, we also recognise that for a minority of players, gambling can shift from entertainment into something more problematic. Problem gambling can affect anyone, regardless of background, income, or experience level. When this happens, it is important that robust tools and caring human support are available immediately. 89bd7 is committed to providing both.

Our responsible gaming framework covers four areas:

• Prevention: Age verification, player education, and transparent odds and game rules ensure players are informed before they begin.
• Control: Deposit limits, wager limits, loss limits, session time limits, and reality checks give players meaningful control over their play.
• Intervention: Automated monitoring systems identify at-risk behaviour patterns and trigger welfare checks from our support team.
• Support: Self-exclusion tools, account closure options, and access to professional help resources provide a clear path out for players who need it.

89bd7 operates on the firm belief that a player who stays in control has a better long-term experience on the platform. Responsible gaming is not only the right thing to do — it is the foundation of a sustainable, trustworthy platform that Bangladeshi players can rely on.

The 89bd7 platform is strictly for adults aged 18 years and above. This is a non-negotiable policy with no exceptions. Players who attempt to register using false date-of-birth information, or who allow a minor to access their account, are in direct violation of the 89bd7 Terms & Conditions and may have their account permanently closed and any winnings forfeited.

How 89bd7 verifies player age:

• Date of birth is collected at registration. Accounts flagged as potentially under-age are suspended immediately pending verification.
• Identity documents — National Identity Card (NID), passport, or driver's licence — are required before any withdrawal can be processed. These documents confirm both identity and age.
• Random spot-checks may be conducted on accounts, requiring re-submission of identity documents even for previously verified players.
• Accounts where identity cannot be verified are closed and all funds returned to the original deposit source.

If you believe a minor has access to your 89bd7 account or device, contact support immediately at [email protected] and change your account password without delay. See Section 8 for guidance on parental controls.

One of the most effective tools for maintaining control over your gambling spend is setting a deposit limit. 89bd7 allows every registered player to set a personal deposit limit from their account dashboard at any time. Limits can be set across three timeframes:

Important rules governing deposit limits:

• Decreasing a deposit limit takes effect immediately. You cannot place a new deposit that would exceed your newly reduced limit.
• Increasing a deposit limit is subject to a mandatory 24-hour cooling-off period before the higher limit comes into effect. This prevents impulsive increases made during a losing streak.
• Removing a deposit limit entirely requires a 7-day cooling-off period from the date of the removal request.
• Deposit limits apply across all payment methods — bKash, Nagad, Rocket, Upay, SureCash, and bank transfer deposits are all counted together toward the same limit.

To set or adjust your deposit limit, log in to your 89bd7 account, navigate to Account Settings, and select Responsible Gaming. If you need assistance, contact support via live chat or at [email protected].

Sometimes a short break is all that is needed to reset perspective and return to gambling as entertainment. The 89bd7 time-out feature allows you to temporarily deactivate your account for a set period, without going through the full self-exclusion process.

During a time-out period on 89bd7, you will not be able to log in to your account, make deposits, place bets, or access any game on the platform. Any pending bets placed before the time-out began will be settled normally according to game rules. Any balance remaining in your account is preserved and will be accessible when the time-out expires.

Available time-out durations:

A time-out takes effect immediately upon confirmation. You cannot cancel a time-out once it has begun — it will run for the full selected duration. If you feel you need a break of longer than 6 weeks, 89bd7 strongly recommends using the self-exclusion tool described in Section 5 instead.

To activate a time-out, go to your account's Responsible Gaming settings, select Time-Out, choose your duration, and confirm. Alternatively, contact the 89bd7 support team who can activate the time-out on your behalf immediately via live chat.

Self-exclusion is the strongest player protection tool available on the 89bd7 platform. When you self-exclude, your account is fully deactivated for the chosen period, with no possibility of early reinstatement. Self-exclusion is designed for players who recognise that their gambling has become a problem and who want a firm, enforceable barrier between themselves and the platform.

89bd7 takes self-exclusion requests extremely seriously. Once a self-exclusion is confirmed, the following actions are taken immediately:

• Your account is locked and you cannot log in for the full exclusion period.
• All marketing communications — emails, SMS, in-app notifications, and bonus alerts — are suspended for the duration of the exclusion.
• Any balance remaining in your account is preserved and can be withdrawn after the exclusion period ends, subject to standard verification.
• You will not be permitted to open a new 89bd7 account during the exclusion period. Any new account opened in violation of self-exclusion will be closed and funds returned.

Available self-exclusion durations:

At the end of a fixed-term self-exclusion period, your account will not be automatically reactivated. You must contact 89bd7 support directly and go through a brief reinstatement process that includes a 7-day reflection period before access is restored. This cooling-off period is mandatory and cannot be waived.

Permanent self-exclusion is irreversible. Once confirmed, the 89bd7 account associated with your identity cannot be reopened under any circumstances. 89bd7 strongly encourages players considering permanent self-exclusion to also contact a professional gambling support organisation (see Section 7) for additional long-term support.

To request self-exclusion, contact the 89bd7 support team via live chat or email at [email protected] with the subject line "Self-Exclusion Request". Include your registered username and the duration you wish to apply. The exclusion will be activated within 1 hour of your confirmed request, and you will receive written confirmation by email.

Problem gambling can develop gradually. Many players do not recognise the warning signs until gambling is already causing significant harm. The following behaviours may indicate that gambling has moved from entertainment into a problem. If you recognise any of these in yourself or someone you know, please seek help promptly.

• Chasing losses: Placing more bets or larger bets in an attempt to recover money already lost, rather than accepting the loss and stopping.
• Gambling beyond your means: Spending money on gambling that was set aside for rent, food, bills, transport, or other essential expenses.
• Borrowing to gamble: Taking loans from friends, family, or financial institutions specifically to fund gambling activity.
• Hiding gambling activity: Keeping the extent of your gambling — time spent, money wagered, or losses incurred — secret from family members or close friends.
• Inability to stop: Feeling unable to leave a gaming session even when you intended to stop, or repeatedly failing to stick to time or money limits you set for yourself.
• Neglecting responsibilities: Missing work, study, family obligations, or social commitments because of time or money spent gambling.
• Gambling to cope: Using gambling as a way to escape stress, anxiety, depression, or other emotional difficulties rather than addressing those issues directly.
• Escalating stakes: Needing to bet larger and larger amounts to feel the same level of excitement that smaller bets once provided.

If two or more of the above warning signs apply to your situation, 89bd7 strongly encourages you to use our time-out or self-exclusion tools immediately and to reach out to a support professional. You do not need to wait until gambling feels completely out of control — early intervention is far more effective.

89bd7 is committed to connecting players who need help with the appropriate support. No player should feel they have to face gambling-related difficulties alone. The following support options are available to all 89bd7 players in Bangladesh.

Remember: reaching out for help is a sign of strength, not weakness. The 89bd7 support team has helped many players across Bangladesh take back control of their gaming habits, and we are here to help you too. Contact us at [email protected] any time — response time is under 5 minutes via live chat.

89bd7 is an adults-only platform. We take the protection of minors extremely seriously and work actively to ensure that children and young people cannot access gambling content through the 89bd7 website or app. In addition to our own age verification measures, we strongly recommend that adults who share devices with children in the household take additional steps to restrict access to gambling sites.

Steps you can take to protect minors from accessing 89bd7:

• Never share your login credentials with anyone, including family members. Your 89bd7 username and password should be known only to you.
• Enable device parental controls: Both Android and iOS devices offer built-in parental control and screen time management tools. These can be used to restrict access to gambling-related websites and apps for children who use the device.
• Use browser-level filtering software: A number of third-party parental control applications (available for PC, Mac, Android, and iOS) allow parents to block access to categories of websites, including online gambling and casino sites. These tools provide an additional layer of protection on shared home networks.
• Log out after every session: Always log out of your 89bd7 account after playing, especially on shared or family devices. Do not use the "remember me" or auto-login features on any device accessible to children.
• Report underage access immediately: If you discover or suspect that a minor has accessed the 89bd7 platform through your account, contact support immediately at [email protected]. We will investigate and take appropriate action, including account suspension pending review, without delay.

89bd7 does not direct any marketing, advertising, or content toward individuals under 18. Any marketing material that reaches a minor through a shared device or account is a consequence of adult account holders not securing their login details, and 89bd7 accepts no responsibility for such outcomes. However, we will always respond swiftly when an incident is reported to us.